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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Katelyn Tiller

October 4, 2024

5  out of  5
rating by Katelyn Tiller
"Tovah is absolutely wonderful! Fast and efficient"
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Oberlin Garza

October 3, 2024

5  out of  5
rating by Oberlin Garza
"muy buen lugar muy buena experiencia la senorita tania Olaez muy buena en su travajo de gran ayuda"
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George Lapane

September 30, 2024

5  out of  5
rating by George Lapane
"Great customer service. Tania was courteous, friendly, and professional."
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Stephen Thatcher

September 18, 2024

5  out of  5
rating by Stephen Thatcher
"as always sara gives great service and assistance with all my questions."
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Karen Brunken

September 6, 2024

5  out of  5
rating by Karen Brunken
"I got my renewal and new car about the same time. Called the Calif. office and left a message to update my policy. Later, I called the local office and she was kind enough to contact someone named Tania. What a delightful young lady. Poliet, efficient and timely. No wonder State Farm is a success! Thanks"
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Ashley

August 23, 2024

1  out of  5
rating by Ashley
"Was in a very minor accident with one of their agents at this location. My bumper wiped completely clean and a scratch on the car he was driving. I have a video of the accident from the parking lot it occurred in and the agent wouldn't provide his insurance until the next day. He was even trying to sell me insurance in the middle of it all. Very unprofessional that he is even trying to claim injury, which is fraud. Shame on him and this company!"
We responded:
"Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during the minor accident with one of our team members. However, we would like to clarify that the incident you mentioned occurred outside of work and does not reflect our business practices. We are committed to maintaining professionalism and providing excellent service to our customers and we have addressed the issue internally. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out me. Jared Burns-Coffin, Agent 925-682-0800 "
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Hanne Sydskjoer

August 20, 2024

5  out of  5
rating by Hanne Sydskjoer
"Sara Fish has been our correspondent in the State Farm office of Jared Burns-Coffin for several years. She has always responded promptly, been very helpful, and given solutions when needed. We thank her for her great services over all of the years we have worked together. Gregory & Hanne, San Francisco"
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Haitao Zhao

August 5, 2024

5  out of  5
rating by Haitao Zhao
"Great service and very acknowledged. Saved me >$500 on my auto + home insurance. strongly recommend his service if you have a need for better insurance."
We responded:
"Thanks Haitao. Glad we were able to help you save money on your auto and home insurance. Please call us anytime you have any questions."
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Luz Gonzalez

July 24, 2024

1  out of  5
rating by Luz Gonzalez
"Bad customer service. Was over paying for my insurance policy and when I called I was told I could not get a better rate! LMAO! I immediately changed agents because of this. The other agent was able to help me and said indeed they can quote me for a lower policy rate."
We responded:
"We appreciate you sharing your feedback with us. All State Farm auto premium rates are consistent amongst individual agents. If you have any further concerns please reach out to us so we can help."
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Charles Hagen

July 23, 2024

5  out of  5
rating by Charles Hagen
"Daniel Greenberg called me up to make sure that everything was fine with my insurance. He noticed that my odometer was incorrect and made sure that the correct figure was submitted. Especially these days, when there is so many things going on, it is much appreciated that Daniel will go beyond the impersonal categories to deliver superior service. Thanks to Daniel, Jared, and State Farm."
We responded:
"Charles we are so glad to hear that Daniel was able to help you with your insurance needs. He’s been a great addition to the Jared Burns-Coffin State Farm Team. We appreciate your business and value your time! "
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Roseanna Hughes

July 8, 2024

5  out of  5
rating by Roseanna Hughes
"Thank you Sarah Fish. You always support and help!"
We responded:
"Thank you Roseanna. So happy that Sara was able to help you. We appreciate your feedback here at Jared Burns-Coffin State Farm Agency. "
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Corey Parsons

June 15, 2024

5  out of  5
rating by Corey Parsons
"Gian made it easy. He listened and responded well"
We responded:
"Thank you Corey. So happy that Gian at our Jared Burns- Coffin State Farm Agency was receptive to your needs and made your interaction easy. We appreciate your business. "
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VINCENT C

May 11, 2024

5  out of  5
rating by VINCENT C
"We are located in Texas where recent rate increases on homeowners policies are almost double and ridiculous. These guys were great about shopping coverages, communicating, and following up on every question and issue we had. They also had the best deal on umbrella policies that result in discounts on auto policies. I highly recommend this firm and especially our agent Gian Panetta. Since a lot of companies have pulled out of California, this firm is especially attentive to coverages in other states."
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Yama Sekander

May 3, 2024

5  out of  5
rating by Yama Sekander
"Sara Fish has the best customer service. She always gets back to me in a timely manner and goes above and beyond to make sure you are satisfied. I would highly recommend her and Jared's team!"
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Fiona Hanly

May 1, 2024

5  out of  5
rating by Fiona Hanly
"Gian was great to work with and really made sure we had every detail correct and maximized the discounts available to us and was able to work with us in the hours when we were off work. Appreciate doing business with him and highly recommend"
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Karen Pardue

April 16, 2024

5  out of  5
rating by Karen Pardue
"As a commercial property owner, insurance coverage is super important. Jared’s team has been amazing to work with on every level from initiating the large complicated umbrella policy, to getting claims handled. The coverage is more complete, and at a significantly lower premium than our prior policy. I couldn’t be happier!"
We responded:
"Thank you Karen. We are so glad to hear that you're happy with the service we provided you on your commercial property insurance coverage. "
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Todd Stanley

March 7, 2024

5  out of  5
rating by Todd Stanley
"absolutely the best service ever!!!"
We responded:
"Thank you Todd. We are so glad to hear that you had such a good experience with our Service Team."
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JAGJIT BRAR

November 6, 2023

5  out of  5
rating by JAGJIT BRAR
"Veronica Sepe is very pleasant and conscientious. She answered my questions promptly, patiently and to my satisfaction."
We responded:
"We are so happy that we could help you! Thanks for choosing Jared Burns-Coffin's State Farm Office!"
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Magarito Rodriguez

November 2, 2023

5  out of  5
rating by Magarito Rodriguez
"Sara is excellent. she provided a fast respond to my commercial insurance needs"
We responded:
"Thank you for choosing Jared Burns-Coffin's Concord State Farm Office for your commercial insurance needs! "
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tamime daoud

November 2, 2023

5  out of  5
rating by tamime daoud
"Great staff and very professional"
We responded:
"Thank you for the positive feedback Tamime. We appreciate you choosing Jared Burns-Coffin State Farm!"
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Robert Bond

October 30, 2023

1  out of  5
rating by Robert Bond
"Quoted a price for home and auto policy. I decided to switch from Geico to State Farm. Paid all 6 months for 4 cars. Paid full 12 months for home. Then I receive bills for each auto policy wanting additional money. It was not a small change either, it was hundreds of dollars difference. The price went up before the policy started. I called and was told it was because of a minor traffic violation on my record. I disclosed that when I was asking for quotes. There was no change in anything, but the price. I told them to cancel several times now. I have even reversed the payment on my credit cards because they were dragging their feet on any return. This is all before the policy even started! Now I get a bill for $936.63 in November for 1 car that was not cancelled on their end. I called them again and apparently I have to speak to the agent again! The same person who has made this probably one of the worst experiences in dealing with a company. I have probably wasted a good 10 hours of my life with this horrible experience."
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Berj Fustukjian

October 12, 2023

5  out of  5
rating by Berj Fustukjian
"To be honest, they are always there for me! I’ve been with State Farm for close to 23 years. It’s a pleasure to deal with everyone in this office however, I’ve dealt mostly with Sara and she is amazing. They truly provide service and I have to say In this day and age, that is almost nonexistent. They should get paid more to throw classes on what customer service really is. I can be a pain at times but my intentions are always good and it always works out right! Thank you to literally EVERYONE in that branch! Keep up the great work. After dealing with another insurance company on an incident awhile back, It makes me realize even more how special State Farm really is. They do their job, are always accessible and take care of business and make their customers whole again. I've had a few claims in the 23 years and there isn't one I can think of that didn't go smooth and I feel I was always taken care of meaning they realize that the insured suffered a loss and act accordingly! I am a lifetime customer until my very last day!"
We responded:
"Berj, we are so pleased to receive your positive feedback about Sara and all of our team members. Sara is an asset to both our clients and our team. Thank you for choosing Jared Burns-Coffin's Concord State Farm Office!"
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Valerie

October 2, 2023

5  out of  5
rating by Valerie
"Very straight forward and helps you get the best deal!!"
We responded:
"Thank you for choosing Jared Burns-Coffin State Farm! We appreciate you!"
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mark diaz

September 13, 2023

5  out of  5
rating by mark diaz
"Pili Hines was such a pleasure to work with, very smart, straightforward and friendly. Saved me some money and gave me more coverage than what I had with my previous auto insurance. 11/10! Definitely doing more business in the future with this man."
We responded:
"Mark, we are so happy to hear that Pili was able to help with your auto insurance needs! We appreciate you choosing Jared Burns-Coffin's Concord State Farm Office!"
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Char A.

August 16, 2023

5  out of  5
rating by Char A.
"My previous insurance kept raising their policy but Sarah, an agent with State Farm helped me tremendously. She is transparent, and cuts to the chase. She saved me a lot of money, and a lot of headaches. Thank you Sarah!"
We responded:
"Char, we are so glad to hear that you had such a tremendous experience with Sara and that she was able to meet all your insurance needs. Thank you for choosing Jared Burns-Coffin's Concord State Farm Office!"